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‍Key figures

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• Several hundred branches across France;
• 24/7 availability for online appointments;
• Automated reminders via email and SMS;
• 100% GDPR compliant : a sovereign solution hosted in France.

Summary: a national personal services provider implemented Agendize to manage appointments across its branches. The project was carried out with Orange Business, an Agendize partner. The goal: convert every digital inquiry into a qualified appointment at a branch or at home without overloading staff. The result is a 24/7 customer journey, automated reminders, and native synchronization with existing tools.

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A national network in a highly competitive local market

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The personal services market in France was worth over €22.8 billion in 2024, accounting for 884 million paid hours. The sector includes nearly 83,000 registered organizations, a 20% increase from 2023-2024. For a national network, every quote request counts: individuals compare options quickly and often choose the first provider to respond.

Our client is a national personal services provider. Relying on a network of several hundred local branches, they offer a range of home services to individuals: 

• Regular or one-off services for daily household needs;
• Interventions tailored to each client's specific requirements. 

Their model is built on proximity, with relationships formed in branches, over the phone, and in the client's home. Digital channels have become the primary point of entry. The challenge is to bridge these two worlds without losing the human touch of the service.

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Turning digital intent into appointments without overwhelming branches

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In a network of several hundred branches, appointment scheduling relied primarily on phone calls and email exchanges. This model quickly reaches its limits as the volume of requests increases.

The main challenges identified:

• Lost requests outside business hours : a prospect who cannot book in the evening or on weekends will turn to a competitor.
• Teams bogged down by scheduling : calls, callbacks, confirmations, and rescheduling take up valuable time for branch managers.
• Missed appointments : without automatic confirmations or reminders, no-shows disrupt schedules.
• Difficult management at the network level : without a shared tool, headquarters lacks visibility into the volumes and performance of each branch.
• Strict compliance requirements : personal customer data, often collected at their homes, must be processed in a 100% GDPR-compliant framework.

The need, therefore, went beyond a simple online calendar. A platform was required that could orchestrate appointments across an entire network while integrating with existing tools.

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Agendize recommended by Orange Business

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The need was identified by Orange Business, an Agendize partner, which connected the network with our teams. Agendize then handled the entire implementation, from platform configuration to team support. The network now has an omnichannel appointment orchestration platform designed for multi-site networks. 

This model meets a strong demand from branch networks: a trusted partner that understands their challenges and a specialized software provider that manages the project from end to end, already proven with major accounts in banking, insurance, retail, and tourism.

"Franchise and retail networks need concrete use cases that prove the value of the approach. With Agendize, we have solid references and a key advantage: we are already established with our clients, with dedicated experts who understand the challenges on the ground." Sales Team, Orange Business 

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Agendize features implemented:

• 24/7 online appointment scheduling for each agency in the network, via the website and local listings;
• Automatic confirmations and reminders via email and SMS with self-service cancellation and rescheduling;
• Synchronization with existing tools : Microsoft 365, Teams, Microsoft SSO, staff calendars, and CRM;
• Enhanced local visibility : online booking improves each agency's presence on Google;
• Dashboards to track activity by agency and appointment type.

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A seamless customer journey, from click to appointment

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The journey is designed for individuals to book in just a few clicks, at any time, with their nearest agency.

1. The customer chooses their agency from the website or the agency's Google listing.
2. They select the service (cleaning, ironing, deep cleaning, etc.) and an available time slot.
3. They receive an immediate confirmation, followed by a reminder before the appointment.
4. The agency sees the appointment in their calendar and CRM, with no manual entry required.
5. Headquarters monitors activity of the entire network in a single dashboard.

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Integration designed for security and your existing IT ecosystem

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Agendize integrates with the tools your network already uses, without changing your team's habits:

• Synchronized calendars and CRM : every appointment is automatically synced with your business tools;
• A 100% GDPR-compliant and sovereign solution : data hosted in France, ISO 27001 certified;
• Multi-site deployment : each branch has its own calendar with common rules defined by headquarters;
• Hands-on support : Orange Business and Agendize teams handle configuration and training.

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More available branches, more efficient teams

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From the moment it was deployed, online appointment scheduling transformed daily operations for branches and the customer experience.

• Time savings for teams : fewer calls and emails to schedule, confirm, or reschedule.
• Reduction in no-shows : automated reminders and self-service cancellations free up missed slots.
• More converted leads : requests come in even during evenings and weekends, turning directly into appointments.
• Better local visibility : every agency increases its Google presence through online booking.
• Centralized management : headquarters analyzes performance branch by branch and adjusts resources accordingly.
• Controlled compliance : customer data is processed within a secure, 100% GDPR-compliant framework.

Thanks to support fromOrange Business and the Agendize platform, the network now has a common foundation for all its branches, ready to support its growth.

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Three key takeaways for branch and franchise networks

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1. The first provider to respond wins the customer. In a local market, responsiveness makes all the difference. Offering 24/7 booking means capturing requests that would otherwise be missed over the phone.

2. Adoption depends on integration. A tool that requires manual re-entry won't be used. Synchronization with calendars and CRM systems allows branches to adopt the solution without changing their existing habits.

3. A trusted partner accelerates deployment. Relying on an integrator already present in the IT ecosystem, such as Orange Business, secures the project and shortens timelines.

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Why Agendize is a platform built for multi-site networks

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Agendize is more than just an online calendar. It is an omnichannel orchestration platform that converts digital intent into qualified appointments, whether in-branch, over the phone, at home, or via video call.

• Large-scale deployment, from a few branches to several hundred;
• Native integration with CRM, ERP, and business tools;
• Automated confirmations, reminders, and follow-ups;
• Real-time management of network activity;
• Sovereign hosting in France, ISO 27001 certified software provider, and 100% GDPR compliant.

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30 minutes to assess the potential of your agency network

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Do you manage a network of agencies or franchises and lose leads due to slow response times? In 30 minutes, an Agendize expert will analyze your volumes, channels, and friction points, and identify ways to convert more inquiries into appointments.

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