THE MAINE-ET-LOIRE DEPARTMENT IN FIGURES : A PUBLIC SECTOR PLAYER SERVING CITIZENS

Located in western France, between Tours and Nantes, with Angers as its capital, the Maine-et-Loire Department plays a key role in supporting citizens through its various public services, particularly in the social sector. With thousands of appointments to manage each year, it was essential to modernize processes to improve staff efficiency and provide a seamless user experience.

Some Key Figures :

• 1.8 million appointments managed each year
• 820,000 residents served
• A local government with numerous local branches

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 A NEED TO OPTIMIZE APPOINTMENT SCHEDULING

The Department's diverse missions require rigorous scheduling of appointments, particularly for :

• Social services, which must coordinate thousands of interviews with RSA (social welfare) beneficiaries.
• The occupational health service, which schedules vaccinations for employees and health monitoring.
• Supporting citizens requires seamless management of schedules and resources.

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Until now, appointment scheduling relied on phone calls and email exchanges, leading to administrative overhead and the risk of missed appointments. It became essential to adopt an intuitive digital solution connected to internal tools like Outlook.

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A SOLUTION SUCCESSFULLY DEPLOYED THANKS TO AGENDIZE VIA ORANGE BUSINESS

Faced with these challenges, the Maine-et-Loire Department chose Agendize, the online appointment scheduling solution, in partnership with Orange Business.

Key features deployed:

• Online appointment scheduling module: accessible 24/7 for citizens, with synchronization of agent availability.
• Integration with Outlook: automates scheduling and reduces the risk of double bookings.
• Automated reminders via SMS and email: reduce no-shows and improve service flow.
• Secure and GDPR-compliant solution, guaranteeing the protection of user data.

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CONCRETE RESULTS AND IMPROVED EFFICIENCY

The adoption of Agendize has had a significant impact on appointment management within the Maine-et-Loire Department:

• Time savings for staff, who can now focus on supporting citizens rather than scheduling appointments.
• Reduction in no-shows thanks to automatic reminders.
• Improved accessibility for users, who can book a slot online at any time.
• Streamlining of public service with better appointment scheduling and optimized resource management.

"The Agendize solution has been very well received by our teams. It allows us to gain efficiency and improve communication with citizens. For users, it simplifies appointment scheduling and reduces missed appointments thanks to automatic reminders." – Christophe Lecomte, IT Director, Department of Maine-et-Loire

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A SUCCESSFUL TRANSFORMATION FOR A MORE EFFICIENT PUBLIC SERVICE

Thanks to the support of Orange Business and the implementation of Agendize, the Department of Maine-et-Loire has successfully completed its digital transition by modernizing appointment management while improving the quality of service for citizens. This remarkable success illustrates the power of digital solutions to optimize public services.

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