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About the Prince’s Government of Monaco

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The Principality of Monaco is a sovereign state known for its forward-thinking governance, strong focus on innovation, and commitment to delivering high-quality public services.

Key figures : 

• A population of approximately 39,000 residents ;
• Over 5,000 public sector employees working in critical areas such as health, security, education, and the environment ;
• A national digital program, Extended Monaco, designed to make 100% of public services available online.

Streamlining appointment management, a strategic priority

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The Prince’s Government aimed to rethink the way appointments were organized across its public services, with a dual objective :

• Reduce the burden on administrative teams caused by high volumes of manual appointment requests ;
• Offer citizens a seamless, user-friendly experience available 24/7.

Following a competitive public tender process, Agendize was selected for its strong functional capabilities and high standards of data security. A key differentiator: Agendize offered the option to host data locally, within Monaco’s borders, in compliance with regulations set by the Monegasque Digital Security Agency (AMSN).

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How Agendize is used on a daily basis

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Today, over 70 public sector staff across multiple government departments actively use Agendize to manage various types of appointments, including :

• Scheduling for the issuance of official documents to residents ;
• Organizing one-time events, such as ticket distribution for end-of-year performances for government employees ;
• Managing interviews and specialized requests that require a tailored user experience.

Accessible through the Prince’s Government’s official websites, its social media accounts (Gouvernement Monaco and Extended Monaco), and even through Google business listings, the Agendize widget allows users to book a slot in just a few clicks.

The experience is smooth and intuitive: users receive instant confirmation, automated email or SMS reminders, and can modify or cancel their appointments independently—without needing to contact the administration.

On the staff side, the Agendize dashboard streamlines workload distribution and appointment tracking. Access levels are configured by role (administrator, user, scheduler), enabling refined management, even during peak periods or with limited resources.

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Measurable results and user feedback

Feedback has been overwhelmingly positive from both staff and citizens :

• A significant drop in appointment-related phone calls ;
• Administrative teams are freed from repetitive tasks thanks to increased user autonomy ;
• Agendize’s responsive support has been particularly praised by internal teams.

As a result, the Monegasque Administration has gained in both efficiency and peace of mind, while enhancing citizen satisfaction. The solution aligns perfectly with the ambitions of the Principality: delivering a secure, high-quality, and human-centered digital public service.

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