Data security, a technical and strategic challenge
For a large company, safety is about trust, brand, and even regulatory compliance. A simple incident, an authentication breach, a database hosted outside the EU, or poorly anonymized data can have serious consequences:
- Loss of customer trust;
- Sanctions from the CNIL;
- Harm to brand image;
- And sometimes even going as far as the complete blocking of a digital project.
Multi-site organizations, on the other hand, combine complexities, different systems, varied jobs, multiple providers, and heterogeneous security levels. Each brick of the customer journey must therefore be controlled, audited and fully integrated into a unified data governance strategy.
Hosting locally is regaining control
Faced with the rise of digital sovereignty issues, more and more companies are choosing hosting in Europe or even in France to ensure that their customer data does not cross the borders of the GDPR.
This local hosting does not only meet a regulatory constraint, it also allows CIOs, CISOs and DPOs to keep control of their internal policies, to control access and to guarantee the reversibility of data. Some large companies go even further by opting for dedicated or On Premise hosting, in order to ensure complete isolation and total control.
On this subject, we tell you more in our article on data sovereignty and security.
Compliance, a marathon more than a sprint
Complying with the GDPR is a living process. Between collecting, maintaining, and deleting data, each step must be documented, traced, and adaptable. That's where a well-designed appointment scheduling tool makes all the difference.
A good partner should allow your DPO to:
- Define the data retention period;
- Personalize consent text;
- Automate the anonymization or deletion of information according to internal policies.
In short, to make compliance a vector of trust and not a constraint!
ISO 27001 certification, proof through rigor
Beyond the discourse, major accounts are looking for partners who can demonstrate their level of maturity in terms of security. This is the whole point of ISO 27001 certification, an international reference standard for information security management.
This certification attests that a safety management system (ISMS) has been implemented, audited and continuously improved. A real guarantee of seriousness, especially when it comes to processing millions of appointments and sensitive customer data.
To find out more about this approach, discover our article on the ISO 27001 certified Agendize ISMS.
What if your appointment scheduling tool became a key part of your security strategy?
This is where Agendize comes in, an essential online appointment booking solution for major accounts. Designed for complex and multi-site environments, it combines security, compliance and flexibility.
A few key assets:
- Hosting in Europe (France, dedicated, or On Premise) for total data sovereignty;
- ISO 27001 certification, guaranteeing a high level of operational security;
- “Privacy Policy” functionality to simply manage GDPR compliance;
- Secure integrations with your internal systems (Microsoft 365, CRM, ERP, ERP, SSO, SMS/SMTP gateways, AI bots...);
- Custom domains for a fully controlled customer experience.
Find out in detail our commitments on security.agendize.com or our page dedicated to ISO 27001 certification.
Security and compliance should not be seen as impediments but as the foundations of a reliable and sustainable customer experience. Every interaction counts and choosing a solid, sovereign and certified technological partner means investing in trust.
And this trust, at Agendize, is a daily commitment.
Let's make an appointment to discuss it together.
Contact one of our experts to take advantage of Agendize expertise and find out more about the feasibility of your project.
