An international certification, renewed annually
ISO 27001:2022 is the global standard for Information Security Management Systems (ISMS). It defines the requirements for:
- Protecting sensitive information against unauthorized access, loss, or alteration.
- Ensuring the confidentiality, integrity, and availability of data under all circumstances.
- Implementing a continuous improvement process to identify, assess, and reduce security risks.
The Agendize certificate is issued by Certi-Trust, an accredited independent audit body. It covers our entire ISMS — infrastructure, processes, teams, subcontractors — and not just the servers. This distinction is important: a partial certification does not protect the entire data processing chain.
The certification is subject to annual surveillance audits. It's not a one-time label. It's a commitment that is renewed, updated, and adapted to new threats.
A commitment that goes beyond certification
ISO 27001 is a framework, not a destination. At Agendize, we maintain this level of security daily by:
- Adapting our processes to new threats and evolving regulatory requirements (NIS2, AI Act, GDPR).
- Regularly training our teams in information security best practices.
- Conducting internal and external audits to ensure compliance across our entire processing chain.
- Publishing our commitments and documentation on our Dedicated Security Portal, accessible to our clients and prospects.
What our certifications cover
Beyond ISO 27001:2022, Agendize relies on a set of certifications and compliances that meet the requirements of the most sensitive sectors:
- ISO 27001:2022: Certified ISMS (Information Security Management System), covering our entire organization and our subcontractors.
- HDS (Health Data Hosting): mandatory certification for organizations that host or process personal health data. Essential for healthcare providers, medical wellness companies, and health insurance providers.
- GDPR Compliance: personal data processing compliant with European regulations, including a Data Protection Officer, a record of processing activities, and procedures for managing data subjects' rights.
- Sovereign hosting in France: all data is hosted on French territory, with certified providers. No data transfer outside the European Union without appropriate contractual safeguards. This has become an essential requirement for local authorities, public institutions, and regulated sectors.
For organizations with the strictest requirements, Agendize offers dedicated or on-premise hosting options.
Security for Performance
Agendize is an omnichannel orchestration platform for customer interactions: appointments, queue management, events, automation, conversational tools. It integrates with organizations' existing IT systems — CRM, ERP, business tools — and processes data from thousands of customer interactions daily in real time.
This scope demands a level of security that matches that of the companies we support: banks, insurance companies, local authorities, multi-site retail networks, and energy providers. These are sectors where a data breach is not just a technical incident, but a major reputational and regulatory risk.
Our certifications are not just marketing claims. They are external validation, by independent auditors, that our infrastructure and processes comply with the most demanding international standards.
To learn more about our comprehensive security policy: visit our dedicated page.
What this means for your organization
If you are evaluating Agendize as a technology partner, here are the questions your CIO or DPO will ask, and our answers
- Where is our data hosted? In France, with certified hosting providers. No transfers outside the EU without an appropriate contractual framework.
- Who has access to our client data? Only authorized personnel, within defined and auditable roles. Accesses are logged, and rights are reviewed regularly.
- What happens in case of an incident? We have a formalized incident response plan, regularly tested, with notification timelines compliant with GDPR requirements.
- How can you verify our commitments? Our Security Portal centralizes our documentation: security policy, up-to-date certifications, audit reports available under NDA.
The banking, insurance, and public sectors can consult our page dedicated to sector-specific regulatory requirements
Data security is no longer a competitive advantage. It's a prerequisite. Organizations that choose Agendize know they are working with a provider whose security commitments are verified, documented, and renewed annually.
If your organization is in the evaluation phase and would like to receive our complete security documentation or discuss your specific requirements with our technical team, please contact us.
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