Julie Lasnier
Sep 24, 2025

Reinventing the patient journey through digitalization and remote assistance

Healthcare organizations are under dual pressure : responding to an ever-growing demand for care while optimizing human and material resources. The digitalization of the patient journey has therefore become a true strategic necessity. Among the top priorities lies appointment management, the cornerstone of hospital efficiency. With challenges such as no-shows, the rise of teleconsultation requests, and the complexity of medical scheduling, executive boards, CIOs, and patient experience departments are actively seeking practical solutions to streamline operations.

This is precisely where the partnership between Agendize, a leader in enterprise-grade online scheduling, and AMA XpertEye, a pioneer in augmented remote assistance, comes into play.

Online scheduling, A Key Link in the Patient Journey

Thanks to features like automated reminders, one-click rescheduling, and intelligent routing to the right healthcare provider (general practitioner, specialist, nurse, or teleconsultation), online scheduling significantly reduces missed appointments.

For healthcare institutions, this translates into :

  • Fewer inbound calls and reduced administrative workload
  • Better management of medical schedules
  • Shorter waiting times
  • A smoother patient journey, from booking to post-consultation follow-up

But the true innovation lies in its complementarity with AMA XpertEye.

AMA XpertEye, when telemedicine becomes collaborative and augmented

AMA XpertEye is a remote collaboration platform, compatible with smart glasses and multiple video streams, enabling real-time assistance, diagnosis, and training anywhere in the world.

By integrating it with Agendize, healthcare providers can deliver a seamless digital experience—from appointment scheduling to automatic medical report generation—while ensuring interoperability with hospital systems (EHR, PACS, EMR).

Two real-world use cases, innovation in action !

1. Telesurgery and international teletraining

A French surgeon organizes a teleproctoring program with residents in Japan. Through Agendize, the Japanese team books their operating room observation slot. A secure email gives them access to the XpertEye session. The surgeon, wearing smart glasses, comments live on the procedure. The residents ask questions in real time and benefit from automatic translation. At the end, an AI-generated enriched report is delivered, including visual captures, multilingual transcription, and a surgical summary.

2. Augmented hospital teleconsultation

A regional hospital organizes teleconsultations for patients in rural areas. The patient books an appointment through the hospital portal integrated with Agendize. On the day, they join the XpertEye session via a secure link. The practitioner observes, interacts, and delivers an immediate diagnosis. An automatic consultation report is then generated, supporting ongoing medical follow-up.

A partnership to address tomorrow’s challenges

The Agendize x AMA XpertEye synergy perfectly illustrates how smart digitalization can transform healthcare by putting technology at the service of people :

  • Enhanced patient experience
  • Time savings for medical teams
  • Continuity of care—even remotely
  • Knowledge sharing and upskilling through teletraining

To discover more inspiring and practical healthcare use cases, download our white paper.

Regain control of time in your organization

In large enterprises as well as healthcare institutions, teams often suffer from fragmented workflows—time gets scattered, actions become disconnected, and the overall vision fades. Our white paper explains why this desynchronization slows performance, and how online scheduling becomes a strategic lever to reconnect time, actions, and patient engagement.

Inside, you’ll find real-world use cases—including healthcare scenarios with our partner AMA XpertEye—that show how combining online scheduling with augmented remote assistance restores control, efficiency, and fluidity for both medical teams and patients.

Access the white paper

Contact one of our experts to take advantage of Agendize expertise and find out more about the feasibility of your project.

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