The real challenge isn’t managing more volume, it’s orchestrating it better
What we see today in most contact centers isn’t a lack of productivity, but too much friction.
Channels that don’t talk to each other. Business tools to juggle simultaneously. Manual appointment scheduling during peak times. Repetitive tasks eating into the time that should be devoted to what really matters: listening, advising, and personalizing.
This is where intelligent automation comes in—to simplify operations and meet all these needs.
It’s already a reality for some organizations. Thanks to the complementarity of Kiamo and Agendize, channel orchestration and scheduling automation become powerful performance drivers.
- Kiamo, the French leader in cloud-based omnichannel contact center solutions, bringing customer excellence through smart orchestration.
- Agendize, the expert in large-scale intelligent scheduling, enabling seamless appointment management.
What does it look like when everything works together?
Picture a contact center agent receiving an incoming request by phone or chat. Within seconds, they realize a more in-depth exchange is needed :
- Instead of sending a generic scheduling link or switching between multiple tools, they access Agendize directly from their Kiamo interface.
- With one click, they propose an appointment slot—automatically factoring in the right colleague, the right branch, and the right channel (in-person or video).
- The customer instantly receives confirmation, reminders, and a video link if required.
Everything is tracked, synchronized, and measurable. That means fewer errors, fewer manual tasks, less stress—and more time for what truly counts.
Why it works so well
- Simple for agents: No extra training or new tools to learn. It all happens within their usual workspace, delivering smoother workflows every day.
- Seamless for customers: No need to call back, hunt for links, or repeat themselves. The experience is linear, smooth, coherent—and far more engaging.
- Interoperable for IT: The Kiamo–Agendize integration adapts to existing ecosystems (CRM, business tools, SSO, etc.). Designed for large enterprises, it supports complex IT environments, multi-site, multi-profile, and multi-language needs.
- Measurable for management: KPIs such as handling time, conversion rates, no-show rates, and appointment volumes can all be tracked and analyzed to enable smarter decisions.
Contact Center + Intelligent Scheduling = Value Center
This integrated approach radically transforms the role of contact centers:
- No longer just answering, but activating the relationship.
- Not only containing demand, but generating value.
- Not simply dispatching, but guiding intelligently.
And all this without adding extra human or technical resources—simply by freeing up time.
Contact one of our experts to take advantage of Agendize expertise and find out more about the feasibility of your project.
