The appointment, the decisive moment in the customer relationship
Let's take a simple example: a customer books an appointment online with a bank advisor. He chooses the time, the person and the subject. He receives a confirmation, a reminder, arrives prepared and experiences a fluid, personalized interaction.
They feel listened to, valued and supported. Appointments are a key point of contact in the relationship, a moment when your brand can prove that it knows how to be responsive, human and efficient.
Provided you have the right tools.
An appointment scheduling solution is much more than a diary
Too many companies still think that a planning tool is just a calendar, but in reality, a solution like Agendize is :
- An omnichannel customer engagement tool that can be integrated into your website, app, SMS, email, contact center...
- A human relations assistant : the right advisor at the right time for the right need ;
- An efficiency driver for your teams and a time saver with fewer no-shows and better appointment quality.
And if you already have a call center, is it really useful? Yes, because we've entered the age of self-service, where your customers want to be able to book appointments at 11pm, from the comfort of their sofa, without having to make a phone call.
Loyalty through experience : 4 concrete benefits
- Creating a seamless, frictionless experience is essential. By offering simple, intuitive online appointment scheduling adapted to all media, you facilitate the customer journey and considerably reduce the risk of abandonment and reduce churn. Simplified scheduling boosts customer loyalty.
- Reduce friction points in the customer journey : a customer who struggles to reach customer service is often a frustrated customer. By implementing an appointment scheduling solution, you can eliminate unnecessary waiting times, reduce the pressure on your teams and limit abandonment along the way. You'll improve the customer experience while optimizing the efficiency of your organization.
- Enhance the value of your advisors, your branches and your experts : Appointments are not just a transactional act, they are a moment of advice, and when we make them easy to organize, we show customers that the human element is at the heart of the process.
- Capitalize on data to improve loyalty: with Agendize, you can collect useful data : appointment types, recurring reasons, no-show rates... These insights enable you to adapt your offers, your communication and your team.
Trust is also built through technology
Today, your customers are demanding, and rightly so. They want to know that their personal information is protected. And that's where we make the difference.
Agendize is :
- Sovereign hosting in France ;
- ISO 27001 certifications and GRDP compliance ;
- A team with over 10 years' experience in appointment management.
In short, a solution designed for large companies in sectors where trust is key (banking, insurance, public sector...).
And what about your teams?
A good appointment solution is also a tool for streamlining the day-to-day work of your field and back-office teams :
- Fewer double entries thanks to CRM / ERP integration ;
- Full visibility of multi-site schedules ;
- Human support for each deployment.
As a result, your staff are more efficient, more available, more aligned, and your customers feel it. Appointments thus become a structuring relational lever, provided they are intelligently orchestrated:
- Before the appointment: quick and easy appointment booking via various channels ;
- During the appointment: a fluid, personalized relationship ;
- After the appointment : a satisfaction survey, follow-up and rescheduling.
Case studies of customers who have boosted their loyalty with Agendize
Our key account customers have understood this: discover our different case studies
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