BOOST CUSTOMER RELATIONSHIP WITH AN
ONLINE APPOINTMENT BOOKING SOLUTION

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Online Appointment Booking

 
 
What are the new expectations of consumers? Today, consumers are constantly connected to the web through their smartphones, tablets, laptops, and even wearable devices.

The result is a change of habits and expectations regarding digital services:

40% of appointments are booked outside regular business hours.

61% of consumers either expect online scheduling or believes it sets a business apart from the competition.

67% of online consumers are more likely to purchase when they can get an instant response from the company.

Therefore, consumers are starting to demand service that they consider indispensable and fulfill a level of efficiency and ease for them, including: 

  • 24/7 availability
  • Autonomy when scheduling appointments
  • Notifications and reminders of appointments
  • An outlet to give an opinion of their experience with the business

These new expectations from consumers affect all industries and sectors. For that reason, companies should be ready to take the turn towards digital services. One of the apparent answers they can offer their potential and existing customers is the implementation of an online appointment booking solution. 

The Agendize Online Appointment Booking feature is designed so that it adapts to the business needs according to their type of activity while offering customers a quick and efficient way to book an appointment through online channels.

Are you looking for an online appointment booking solution for your business?

Contact a solution expert to learn more about our features.

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How to efficiently innovate with online appointment booking?

Innovation is a significant challenge for any company that wants to remain competitive. The implementation of digital features such as online appointment booking is a trendy differentiating element for customers and can generate real gains for the company.

Optimize the customer experience with the help of online appointment booking

Why?

Unquestionably the move towards the digital era has shaken consumer habits and created new expectations. One expectation is to have access to services at your fingertips, which has created a need for instantaneity and more responsiveness from businesses online. The available attention span of consumers become an essential consideration factor for companies in the environment of intensified competition.

Companies have to manage these changes and adapt to remain competitive in the market. It becomes essential to offer a multichannel customer experience: both physical and digital, especially since the barrier is thinning rapidly with the development of new digital features that allow consumers to access more and more services within an online environment.

 

How?

The customer experience often starts on search engines and continues through with the consultation of the business's website. Companies should facilitate the offering of easy to locate information on their website and engagement tools that quickly serve visitors to avoid losing an opportunity. To do this, the implementation of an online appointment booking feature is a highly effective solution for online conversions.

You can customize the process of appointment booking by adding various services, members of your staff and their availability. The platform is designed to adapt to your needs according to your type of activity and facilitates your organization's management.

The benefits 

  • A service available 24/7 for your visitors and customers.
  • A user-friendly and effective engagement tool.
  • More efficient processing of customer requests.
  • Better responsiveness from the business and customer.
  • Generate more bookings after regular business hours.
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Choose the right online booking solution

Why?

Booking appointments is a crucial first step in the relationship with a potential or existing customer for many businesses. It is a sign of a particular commitment to making a purchase, or a marked desire to engage in a conversation, depending on how the firm utilizes the Agendize booking platform. Companies should not miss this opportunity to interact with visitors online, because they may not get another chance. When visitors decide the path-to-purchase, it should not be difficult to find the business's contact information and to reach out. It is recommended to have the form of communications available online that suits the consumer expectations best.

It is the transition from a visitor to a potential customer for the business. Booking an appointment over the phone could represent a barrier for consumers while making an appointment online is made in just a few clicks with a simple and intuitive solution installed directly on the business's website. Unlike a phone, a digital solution offers the benefit of being able to manage several requests at the same time and to connect the visitor to the business schedule and availability in real-time.

 

How?

There is no need to develop an in-house tool to match your expectations and technical requirements. Indeed, our fully customizable online booking solution offers you complete and customizable features, as well as simplified synchronization with other existing platforms you already use. The key is to choose your tool wisely so that it meets the criteria allowing you to bring innovation without disrupting current processes and integrates easily with the business's current tech platforms.

The benefits

  • A customizable solution tailored to the business.
  • Agendize is a ready-to-deploy solution that saves time and money.
  • It is easily installable on all your online channels such as website and social media page for optimal deployment.
  • Agendize synchronize with existing tools such as e-calendar, CRM, and payment processing. (See our Synchronize page to learn more)
  • Full integration into the business's current tech platforms with Agendize advanced APIs. (See our Integration page to learn more)
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Measure actions and how engaged your customers are

Why? 

A business that wants to stay competitive and comply with the ever-changing habits of customers should continuously improve. Moreover, customers equally wish to have the possibility to give their opinion for improvement on fast and easy-to-use feedback tools.

It would be a shame to deprive yourself of this wealth of essential information. Adopting a customer-centric posture allows, in this sense, companies to offer an experience that is always closer to the expectations of prospects or customers.

 

How?

The implementation of post-appointment satisfaction surveys promotes the collection of feedback and boosts customer engagement. A company that cares about the experience of its customers can convey a very positive image. Having an analytical and reporting tool is also a great way to have concrete and tangible information about its customers through data-driven knowledge. To learn more about Agendize reporting, visit our CRM and marketing automation page.

The benefits 

  • Offer your customers a feedback tool to adopt an effective customer-centric approach.
  • Strengthen customer engagement and develop a positive image
  • Improve the customer experience to continue to meet expectations.
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How do businesses and customers respond to booking online?

40%

more appointments booked outside of regular business hours.

70%

of appointments are booked through prior online research.

75%

of time is saved when you change from managing a paper calendar to online scheduling.

80%

the decrease of no-show rate thanks to automatic reminders and notifications.

What our partners and clients are saying

Discover the solution for yourself
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A complete suite of
online customer engagement tools
 

Online Appointment Booking, Dynamic Form Builder, Click-to-Call, Call Tracking, Live Chat, CRM, and much more!

  • User-friendly tools to win over customers
  • Save time
  • A complete customer profile database
  • Customizable forms
  • Real-time analytics reports
  • Easy synchronization and integration

Learn more in our guide: The essential features

How to enhance customer engagement through online channels using Agendize

Any company that wants to stay competitive can optimize the online customer journey with the help of Agendize features. You will find in this guide: why you should implement online customer engagement tools, and what are the benefits for doing so.

 

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Make the deployment easier by integrating our advanced APIs

 

Agendize develops the most powerful and flexible solutions to simplify and dynamize your client relationship.  

Whatever your size and industry, whether you're managing a network of franchises or an on-demand marketplace, Agendize APIs simplify your deployment.


Our teams assist you in creating the best product for your customers and users
.

 

Discover our APIs

 

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Are you interested in seeing the Agendize Online Appointment Booking tool in action?

Contact us today to schedule a demo!

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