File Transfers in Live Chat

File Transfers in Live Chat

Lots of people have been asking for a way to send and receive files when chatting with customers. We’re happy to announce that you can now transfer files to and from visitors with Agendize Live Chat.

Here’s how it works: You may notice a new button in your Agendize Live Chat dashboard labeled File Sharing. When you are chatting with a visitor, click on this button and you are given the option to share a file or allow the visitor to share a file with you.

New File Sharing button in Chat dashboard

File sharing options

If you choose to allow the visitor to share a file with you, their chat widget will instantly update to show a File button that they can use to send you a file.

Typical Chat widget

Chat with file transfer button

 

 

 

 

 

 

 

 

 

 

 

This new feature is already being used by some of our customers to send documents to visitors during sales chats, or to receive screenshots during technical support chats, and they love it. We hope you find that it makes your chats more effective than ever.

If you have any questions, let us know in the comments!

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