22 Jul Everything you need to know about Click-to-Chat at a glance
A large e-commerce company recently contacted me. They were shopping around for a Live Chat solution on the single premise of: “We need to reduce the amount of calls coming in to our sales and support departments. We have no idea what or how to do it. We also don’t know what to expect. It would be great if you could tell us anything about all this.”
That’s really not surprising! When considering the implementation of Live Chat functionalities, there are so many unknowns in the equation: What motivates businesses to deploy Click-to-Chat? How do they go about implementing and managing it? What are their results? And how about their visitors? Do they even like Click-to-Chat? What do they expect? How does it influence their behavior?
Well, all the answers are here: we’ve condensed the latest industry research into an infographic. It’s everything you need to know about Click-to-Chat at a glance. Enjoy!