Nowadays, customers are connected everywhere and at all time with smartphones, tablets, laptops, wearables, etc.
Customers, therefore, demand services that they consider indispensable and fulfill a minimum of efficiency criteria:
This demand affects all industries. And so, enterprises must be ready to take the turn towards digital transformation. One of the apparent answers they can offer their customers and their prospects is the implementation of an online appointment scheduling software.
Innovation is a significant challenge for any company that wants to remain competitive. The implementation of digital tools such as online appointment booking is usually a trendy differentiating element for customers and generates real gains for the company.
Unquestionably, the phenomenon of massive digitization has shaken consumer habits and expectations. Having access to services "at your fingertips" has created a need for instantaneity and exacerbated responsiveness. The available attention time becomes a valuable item for companies in the context of intensified competition.
Companies now have to deal with this change and adapt to stay competitive. So it becomes essential to offer a multichannel customer experience: both physical and digital. Especially, since the barrier is thinning rapidly with the development of new features on smartphones that allow users to access more and more services in a mobile situation.
The user experience starts often on search engines and continues with the consultation of websites. And now prospects are more likely to make searches on their smartphones rather than desktops.
To avoid losing an opportunity, companies should facilitate the offering of information and contact forms on websites that quickly serve information to prospects. To do this, the implementation of an online appointment scheduling tool is a highly effective solution.
You can customize the process of appointment booking by adding various services, members of your staff and their availability. The platform is designed to adapt to your needs according to your type of activity and facilitates your organization's management.
Conventional solutions such as telephone or email appointment scheduling can be frustrating experiences for the consumer and business. Juggling between calls, emails, a paper or digital calendar is tantamount to wasting time and loss of productivity. Not to mention the new habits of users who now expect brands to be available for interaction directly on social networks, such as Facebook.
Redesign your booking process and you will gain in performance by redirecting all these tools into a single platform.
A Customer Relationship Management (CRM) software allows you to quickly and efficiently register and access all interactions with a customer. With a few clicks, access the information you need to customize your customer relationship.
Open spots for appointments are shared and accessible anywhere and at any time. This tool is even more useful when connected to other existing calendar solutions, such as Google and Outlook.
With automatic appointment reminders, reduce the no-show rate on the customer side and gain in productivity on the business side.
The mobile application allows managing your calendar and appointments at any time, even while working remotely, so you become more responsive.
A business that wants to stay competitive and comply with the ever-changing habits of customers should continuously improve. And customers equally wish to have the possibility to give their opinion for improvement on fast and easy-to-use feedback tools.
It would be a shame to deprive yourself of this wealth of essential information. Adopting a customer-centric posture allows, in this sense, companies to offer an experience that is always closer to the expectations of prospects or customers.
The implementation of post-appointment satisfaction surveys promotes the collection of feedback and boosts customer engagement. A company that cares about the experience of its customers generally conveys a very positive image. Having an analytical and reporting tool is also a great way to have concrete and tangible information for your customer knowledge.
Scheduling appointments is a crucial step in the relationship with a customer or a prospect. This is the sign of a particular commitment to a brand or a company, a marked desire to engage in a conversation. Companies should not miss this opportunity, because it may not happen again. When the prospect makes a decision, he must be able to find a contact solution as quickly as possible on the means of communication that suits him best.
In marketing terms, this is the transition from a mere visitor to prospect, or, potentially, from a prospect to a customer. Traditionally booking an appointment over the phone could represent a barrier for consumers while the online appointment is made in a few clicks with a simple and intuitive tool.
Unlike a regular telephone, a digital solution offers the benefit of being able to manage several requests at the same time and to be automatically connected to your calendar.
There is no need to develop an in-house tool to match your expectations and technical requirements. Indeed, today "plug and play" online solutions offer you complete and customizable features, as well as simplified synchronization with other existing platforms you already use. The key is to choose your tool wisely so that it meets essential criteria allowing you to bring innovation into your current processes.
“Not only is Agendize simple and easy to use on a daily basis, but we also have a regular amount of new leads booking appointments for fibre optic audits every week.”
“With Agendize’s full customer engagement platform, we can control every lead generation app we provide our customers from one single interface. Now, it’s easier than ever to navigate our relationships on a daily basis.”
“I used to spend 3 hours every week just going back and forth on emails for appointments. Real-time availabilities mean my clients don’t waste their time comparing schedules with me.”
"I researched a ton of different appointment booking softwares that sync with the Salesforce CRM and Agendize was by far the best. Easy to use, inexpensive and great features - couldn't be happier!"
“With the addition of the Agendize Appointment Scheduling and CRM products to our Marketplace, our Partners are now able to take a top tier product out into their local Market and appear as an expert. They are seeing success bringing it out to typical clients, like gyms, salons and auto dealerships, but where we are seeing uptake is with the Agencies themselves. Small agencies are overwhelmed daily with new products and the “next best thing”, that a product that works so well, and is an ease instead of a burden for them, like Agendize, is making their lives easier every day.”
"Simple, elegant high-conversion tools like Agendize Appointment Scheduling allow our Partners to instantly bring potent performance to their clients' websites and media, while significantly increasing the ARPPA (average revenue per paying account) of their client base."
"The Yext App Directory connects a business's digital knowledge with the systems and processes that they use every day. With the Agendize Appointment Scheduling and Agendize Review Generation apps, users can attract more customers, drive more appointments, and provide a seamless customer experience."
"TapClicks offers more than 150 native marketing integrations for agencies working with different advertisers, giving advertisers direct visibility into all their KPIs via a single dashboard. With this integration, TapClicks users can benefit from the ability to focus deeply on customer metrics and the results of the appointments they receive through Agendize."
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