Customer Service Representative

Petaluma, CA

Agendize is a world-leading provider of Conversational Booking & CRM applications for professionals and SMBs as well as enterprise clients.  We have offices in Montreal, Mexico and France as well as our newest office is located in downtown Petaluma, California, just 1 hour of San Francisco. With almost 50 employees globally, Agendize’s US presence is slated to grow dynamically as we seek to accelerate the deployment of our technology with digital agencies through which Agendize has already demonstrated tremendous success (growth of users over 1400% in the last 12 months).

Our integrated suite of apps help businesses generate higher quality leads, improve business efficiency and customer engagement and, ultimately, increase revenues. Agendize apps include online scheduling, free callbacks, live chat, dynamic forms, queuing management, email and SMS marketing, an integrated CRM and more. The Agendize solution is highly regarded by digital agencies and other VARs because of our industry leading technology is adaptable across all verticals, available at a low-cost and on a white-label basis with APIs that enable the business to easily enhance the functionality of their system, as required.

Agendize is seeking a Customer Service Representative to join our innovative and solution-driven company.

The ideal candidate would be well-organized and adaptable to meet the developing needs of a growing company where new challenges/responsibilities will be given to employees who demonstrate resourcefulness, energy and a dedication to teamwork.

Primary Responsibilities

As a Customer Service Representative, part of our Customer Service and Project Management Team, you will:

  • Provide excellent customer service for our US customers and partners through phone, e-mail, chat, etc. in timely and accurate manner.
  • Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
  • Analyze customer complaints and provide appropriate corrective actions.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
  • Develop customer service programs and processes in order to provide outstanding service.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Assist in training peers on improving customer support service.
  • Develop and maintain in-depth product knowledge.
  • Conduct customer surveys about the company’s service so as to obtain feedback.
  • Communicate customer feedback to product and marketing teams in order to develop processes and adapt the product for better serving customers.
  • Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

Required skills / Experience:

  • Minimum of 2 years of demonstrated experience in a similar Customer Service role that includes issue resolution, training and implementation of best practices.
  • Familiarity with technical concepts and ability to learn quickly
  • Exceptional phone, written and interpersonal skills
  • Energetic, upbeat, highly motivated self-starter with the ability to work independently or as part of a team
  • Obsessively organized and capable of handling several projects simultaneously
  • Resourceful and curious individual with a sharp intellect and the ability to pick things up quickly

In addition to the qualifications listed above the ideal candidate will have a strong bias towards building relationships with prospects and customers based on trust and transparency.  At Agendize we believe in long term business relationships with our clients; achieved by a genuine interest in helping them improve their business.  Agendize customers are accustomed to world class service from the initial introduction through to the sale and beyond. 

Job Type: Full-time

Job Location:

  • Petaluma, CA

Required education:

  • Certificat, DEC, DEP

Required experience:

  • Customer Service: 2 years

Required languages:

  • English
  • Spanish or French is a plus

If you are interested in joining the Agendize team, please send a copy of your resume to recruitment@agendize.com 

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