08 Nov Letting Customers Book Appointments Online Just Got Easier
We made some big updates to our Online Appointment Scheduling tool this week. They’re all are geared at helping you better manage your business and staff with Agendize. All of these features are available to you right now when you log in to your Agendize account and manage your schedule! Here’s a list of the improvements with more details below:
- Personal Meetings
- Recurring Appointments
- Conflict Management
- Recovering No Shows
- Interface Updates/Simplifications
Sometimes a staff member might have a personal appointment, or a one-on-one meeting with a supervisor. Our new tool helps you schedule personal meetings with team members, eliminating the chance of double booking an appointment with a customer for the same time.
Do you have clients with regular appointments every week? Stop wasting time by booking them manually. Schedule a recurring appointment with an automatic reminder instead. It’s important to note that as the schedule administrator you and your staff can add recurring appointments, but we chose not to allow clients to do it themselves, to keep you in control of your calendar.
Now that we’ve added recurring appointments, what happens if that team member already has an appointment scheduled during one of those times? Double booked customers can turn into very angry customers. We added a conflict management feature that will alert you of any conflicts created by the new appointment, also giving you the option to reschedule. This feature will open automatically after you schedule an appointment with conflicts, and will also be visible on your Scheduling home page.
Recovering No Shows
Helping you to avoid no shows is a big benefit of an online appointment booking tool like Agendize because of features like automatic reminders to make sure clients don’t forget their appointments. What do you do if your client still does not show up to their appointment even after sending them multiple reminders? Don’t give up, but don’t be perceived as pushy either. Now you can click on the appointment and use the No Show button to send your client an email with an offer to reschedule the appointment.
You may also notice many interface changes. Our goal is to simplify and speed up every task from the initial setup of your account to your day-to-day management of your business, and I think we’ve taken some big steps in that direction with this update.
I hope you find these new features helpful. If you have any questions or just want to chat, please don’t hesitate to call or chat with us using the links at the top and bottom of this page, or you can contact me directly on Twitter at @mattfogel.