Live Chat

Live Chat launches a free chat sessions so visitors can communicate with businesses, increasing conversions online.

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Maximize sales by 70% and enhance customer service by allowing your visitors to communicate live with your sales and support agents. Reduce shopping cart abandonment by following valuable leads from the second they start browsing your site. Add Live Chat to your website and watch your conversion rates and grow.

Live Chat - Screencast

Choose a proven cutting-edge live help solution:

- Over 30% of online retailers currently offer Live Chat services
- Customers who use Live Chat spend an average of 38% more
- 80% visitors initiate Live Chat sessions when researching, making a purchase or acquiring a service online

Features

Flexible

- Select your business hours so customers only message you when you're there
- Offer them the option to email you when you’re away
- Choose whether to ask visitors to sign in with their email address or start chatting immediately
- Unlimited number of concurrent chats at all times
- Create multiple chat operators that can participate in many chats at once
- Developer-friendly API available for even greater flexibility

Smart

- Configure proactive chat to open automatically so visitors’ won’t need to click a button to start chatting
- Create predefined responses triggered by shortcuts to answer FAQs fast and easy
- Create automatic welcome messages for new and returning visitors
- Personalize your customer service by knowing more about your visitors and where they’re browsing (detailed reporting on: user location, page currently browsing, chat history/duration, transcript, referral sources, and all operators’ actions)

Secure

- SSL encryption
- Guaranteed worldwide connection and consistent call quality

Simple

- Web-based solution—no software to download
- Fast one-time setup—it takes minutes to get started
- Easy-to-install—simply copy and paste code to any website, blog or email template
- Pay per chat or affordable monthly packages—no hidden or additional fees

Companies using proactive chat average about a 30 percent increase in order value. Click-to-Call and Live Chat interactions have been shown to encourage up to a 25 percent increase in conversion rates.

Jupiter Research

How does Live Chat work?

	1 Customize your Live Chat button and paste the given code to your website, blog, email or banner campaign.
	2 Your visitor clicks on the Live Chat button and is invited to enter their basic information to a secure dialog box.
	3 Agendize connects the visitor with an available chat operator. The system supports multi-operator chats. You and your visitor chats normally as you would with any other instant chat system.
	4 Every detail of this process is sent to our comprehensive Analytics engine to help you better measure conversion and user engagement

Where can I use Live Chat?

You can install a Live Chat button wherever you can add HTML code! It’s easy, fast and secure. Here are a few examples:

- Contact/About Us page so you and your visitor can get in touch one to one
- Product or service page making it easy to contact sales, support or customer service
- Email or banner ad campaign to increase user engagement and ROI

$ 0.50
per action
$ 19
per month